TimelyCare: Northwestern’s virtual mental health resource for students

Last spring, Northwestern University teamed up with virtual health and well-being service provider TimelyMD to launch a new option for mental health support through the TimelyCare platform.

Available free of charge to any Northwestern student with an active NetID, TimelyCare provides a variety of resources, including Scheduled Counseling, the 24/7 TalkNow on-demand service, Health Coaching and Group Sessions. TimelyCare’s Scheduled Counseling and Health Coaching appointments are available days, evenings and weekends, and TalkNow services are available all day, every day.

> Related: Watch a video introduction of TimelyCare

TimelyCare enables the University to provide a hybrid model of care  and expands the options available to students seeking mental health resources anytime and from anywhere.

Students continue to have access to Northwestern’s in-person and virtual confidential services, including CAPS, HPaW, CARE, Religious and Spiritual Life and Student Assistance and Support Services. For a guide to Northwestern’s support resources, visit NUhelp or download the NUhelp resource roadmap. Students are encouraged to reach out to the support service that is right for them.

TimelyCare is available on smartphones, laptops or desktops. To get started, students can visit timelycare.com/northwestern and register with their name and Northwestern email address. 

Using your laptop or desktop?

1. Visit timelycare.com/northwestern.
2. Click "Sign In" at the top right of the page.
3. Register for your account using your Northwestern email address and set up your profile.
4. Press "Get Care" to get started.

 Using your phone?

1. Download the TimelyCare app from the App Store or Google Play.
2. Register for your account using your Northwestern email address and set up your profile.
3. Press "Get Care" to get started.

In the case of a mental health emergency, students should contact CAPS at 847-491-2151. During office hours, you will be connected to a counselor. After-hours and during weekends, press “0” at the prompt, and you will be connected to the after-hours service. If you are in need of emergency medical attention, please call 911 immediately.

Visit TimelyCare at Northwestern to get more details and see a list of frequently asked questions.